Terms of Service

Last updated: April 2026  ·  Effective: April 2026

1. About NamSeva

NamSeva ("we", "us", "our") is a marketplace platform that connects individuals seeking household and domestic services ("Seekers") with independent service providers ("Sevakars"). NamSeva is operated by an individual developer and is currently in early-access / beta stage.

2. Acceptance of Terms

By downloading, installing, or using the NamSeva mobile application, you agree to be bound by these Terms of Service. If you do not agree, please do not use the app.

3. Eligibility

• You must be at least 18 years of age to use NamSeva.
• You must provide a valid Indian mobile number for OTP authentication.
• Sevakars must provide accurate identity information during profile verification.

4. NamSeva is a Marketplace, Not an Employer

NamSeva facilitates connections between Seekers and Sevakars. We do not:

• Employ, supervise, or control Sevakars in any way.
• Guarantee the quality, safety, or legality of services offered.
• Conduct police verification or background checks (this may be added in future).

Seekers engage Sevakars entirely at their own discretion and risk. NamSeva recommends meeting in public first and exercising due caution.

5. Credits and Payments

• Credits are purchased through Razorpay and are non-refundable once used.
• 1 credit = 1 contact connect request to a Sevakar.
• Credits do not expire.
• Promotion packs purchased by Sevakars are non-refundable after activation.
• We reserve the right to adjust credit pricing at any time with prior notice.

6. User Conduct

You agree not to:

• Upload false, misleading, or inappropriate profile photos or information.
• Harass, threaten, or abuse other users via the chat feature.
• Attempt to circumvent the credit system or make fraudulent payments.
• Use the platform for any illegal purpose.

7. Profile Verification

Sevakars may voluntarily submit a selfie and address proof for identity verification. Verification badges are awarded at our sole discretion. Verification does not constitute a background check or endorsement.

8. Termination

We reserve the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or causes harm to other users, without prior notice.

9. Limitation of Liability

To the maximum extent permitted by law, NamSeva shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to incidents involving Sevakars and Seekers.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Tamil Nadu, India.

11. Changes to These Terms

We may update these Terms at any time. Continued use of the app after changes constitutes your acceptance of the revised Terms.

12. Contact Us

For questions or concerns, email us at: support@namseva.in