Refund & Cancellation Policy

Last updated: May 2026  ·  Effective: May 2026

1. Overview

NamSeva is a marketplace platform that helps Seekers (people looking for household and personal services) discover and contact independent service providers ("Sevakars"). NamSeva offers two paid digital services through the app:

• Connects — pre-purchased contact unlocks that allow Seekers to send a contact request to a Sevakar.
• Featured Listing — a paid promotional placement that boosts a Sevakar's visibility in search and category results for a fixed duration.

2. Connects — Cancellation & Refunds

• Connects are sold in fixed packs (e.g. 5, 15, 30 Connects) at the prices displayed at the time of purchase.
• A Connect is consumed the moment a Seeker sends a contact request to a Sevakar through the app.
• Once consumed, a Connect is non-refundable, regardless of whether the Sevakar accepts the request, replies, or is ultimately able to provide the service.
• Unused Connects in your account remain available for future use and do not expire.
• Connects are non-transferable between user accounts and have no cash value.

3. Featured Listing — Cancellation & Refunds

• A Featured Listing is activated immediately upon successful payment and runs for the duration shown at the time of purchase.
• Featured Listings are non-refundable once activated, including in cases where the Sevakar voluntarily deactivates their profile, fails to respond to incoming requests, or has their account suspended for violating our Terms of Service.

4. Eligible Refund Scenarios

Notwithstanding the above, NamSeva will issue a refund in the following limited circumstances:

• Duplicate charge: The same purchase was charged more than once due to a payment gateway error.
• Failed delivery: Payment was successfully captured by Razorpay but the corresponding Connects or Featured Listing was not credited to your account within 24 hours, and the issue cannot be resolved by re-syncing your account.
• Unauthorised transaction: A purchase was made on your account without your authorisation, subject to investigation and confirmation by our team and the payment gateway.
• Service unavailable: NamSeva permanently discontinues the Connects or Featured Listing service. In this case, any unused Connects or unconsumed portion of an active Featured Listing will be refunded on a pro-rata basis.

5. How to Request a Refund

To request a refund under one of the eligible scenarios above, email support@namseva.in within 7 days of the transaction with:

• Your registered mobile number
• The Razorpay payment ID or transaction reference (visible in your Razorpay receipt email)
• Date and amount of the transaction
• A brief description of the issue

We aim to acknowledge refund requests within 3 business days and to process approved refunds within 7–10 business days. Refunds are returned to the original payment method via Razorpay; we cannot refund to a different account or payment instrument.

6. Chargebacks

Before initiating a chargeback or dispute through your bank, card issuer, or UPI provider, please contact us at support@namseva.in so we can attempt to resolve the issue directly. Initiating a chargeback for a transaction that does not qualify under Section 4 may result in suspension of your NamSeva account.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the app after changes are posted constitutes acceptance of the revised policy.

8. Contact

For any questions about this policy or a specific transaction, email us at support@namseva.in.